01
Configure a client workspace
Add the client's business information to give Brimnest context for customer conversations.
For software businesses
Customer conversations, organized around your workflow.
Brimnest helps software businesses respond to customer conversations from the first question through follow-up, with workflows for leads and appointment requests.
Respond to customer conversations
Provide answers to routine questions using the product information, policies, and tone you define.
Capture leads
Collect contact details and conversation context when someone expresses interest in your software.
Collect appointment requests
Let people request a meeting or demo and keep the request connected to the conversation.
Manage follow-up
Keep open conversations, leads, and appointment requests organized around their next step.
How it works
Built around the way you already work.
Owners review every response draft and choose what to send. No messages are sent automatically.
02
Handle routine questions and collect inquiries
Use that workspace context to handle routine questions and organize new inquiries.
03
Review drafts and manage follow-up
Owners manage response drafts and follow-up, choosing what to send.
Questions
A few things to know before you begin.
Where should I start?
Start with a conversation about the questions your customers ask and the moments where follow-up tends to slip.
Is Brimnest another platform for my team to manage?
No. Brimnest is configured around your workflow so routine responses and lead follow-up stay connected to the customer conversation.
A clearer next step
Give every open conversation a clear next step.
Ask about setup + subscription
A practical conversation, no hard sell.